Around 80% of customer support queries are repetitive – for example, order status, product usage FAQs, shipping and delivery policies, returns/ exchanges/ refunds, etc. Level-3 AI automates human-like responses to such queries to reduce response time, delight consumers and strengthen brand relations.

A human-level support chatbot can actually tap into existing information on your storefront to answer customers’ basic questions. When implemented properly, it can resolve customer queries within a minute and be amazing for customer experience. That’s also one less contact for agents to handle. For complex use cases, Limechat also enables easy transfer to a live agent.

Level-3 AI chatbots are the first generation of chatbots that can understand contextual free-text queries (‘How long before I can see results?’). The ability to understand natural human queries makes the caht experience feel human-like.

Furthermore, Level-3 AI is able to learn from consumer behavior and past interactions, helping brands personalize their automated conversations at a human-level.